1. INFORMATION WE COLLECT ABOUT YOU
We collect several types of information about visitors and/or users of our Services. We may collect
this information either directly when you provide it to us or automatically as you navigate through
(a) We will collect and process your personal data when you register for a Service/create an
account, subscribe to a newsletter, submit feedback, enter a contest, fill out a survey, or send us a
communication. When ordering products or services on the Websites, you may also be asked to
provide a credit card number and other payment-related information. Depending upon the activity,
some of the information we ask you to provide is identified as mandatory and some as voluntary. If
you do not provide the mandatory data with respect to a particular activity, you will not be able to
engage in that activity.
We also collect your Internet Protocol (‘IP’) address. We use your IP address to diagnose problems
with our servers and/or software, and/or to administer our Services and to gather demographic
(b) We may collect certain information that does not by itself identify a specific individual. Such
information tells us about your equipment, browsing actions, the resources that you access and use
through the Services, such as your operating system and browser type. We use analytics and similar
service to users by enabling us to estimate usage patterns, customise our Services according to your
individual preferences, and speed up your searches.
(c) When you use our Services, we automatically collect information on the type of device you use
and the operating system version, so we know the best version of the application to provide you. We
do not ask you for, access, or track any location-based information from your mobile device at any
time while downloading or using our App or Services.
(d) When you contact us for customer support we may collect additional information to resolve
2. WHERE WE STORE DATA
By submitting your personal data, you agree to the transfer, storing and processing of your data. We
will take reasonable steps to ensure that your data is treated securely and in accordance with this
3. HOW WE USE YOUR INFORMATION
We use information held about you in the following ways:
• To present content from our Services in an effective manner for you and for your computer
or mobile device
• To provide you with information, products or services that you request from us or which we
feel may interest you
• To carry out our obligations arising from any contracts entered into between you and us,
including for billing and collection
• To allow you to participate in interactive features of our Services, when you choose to do so
• To contact you about our Services
• In any other way we may describe when you provide the information or when we prompt
you regarding a new use of information about you.
4. DISCLOSURE OF YOUR INFORMATION
We will share your personal data with third parties only in the ways that are described in this
(a) We provide and support some of our Services through contractual arrangements with service
providers and other third parties. We and our service partners use your Personal Data to operate our
Websites and to deliver Services.
(b) We will also disclose Personal Data in the following circumstances: (i) if it is required by law
enforcement or judicial authorities, or to cooperate with a law enforcement investigation; (ii) if we
have a good faith belief that we are required or permitted to do so by law or legal process; (iii) to
protect our rights, reputation, property or the safety of us or others; (iv) to defend or enforce our
rights or your obligations; (v) if the disclosure is required by mandatory professional standards; (vi)
to a third party with your prior consent to do so; or (vii) if we are under a duty to disclose or share
your Personal Data in order to enforce or apply any contracts or agreement that may exist between
includes exchanging information with other companies and organisations for the purposes of fraud
protection and credit risk reduction.
5. UPDATING OR CORRECTING YOUR DATA
You may also access, request deletion, and correct your personal information by submitting a data
request through Customer Support or by writing to us at the addresses at the end of this Privacy
6. CANCELING YOUR ACCOUNT OR DELETING
You may choose to let your subscription lapse, in which case we will retain your information for a
reasonable period of time in case you choose to re-subscribe. You may choose to close your account
in which case we will delete your information, including your learning history, within 60 days of
your request. If you would like to access the information that we have about your use of and access
to Fiddletutor Services, please submit a data request through Customer Support or by writing to us
7. CHOICES REGARDING CONTROL OF YOUR
With respect to your communications preferences, you can unsubscribe from newsletters by
following the instructions included in the newsletter you receive or you can log into your account
and update your newsletter and email subscription options. If your email address has changed and
you would like to continue to receive newsletters, you will need to access your account and update
your email address information in your account and sign-up again for the newsletter. Occasionally
we may send out emails concerning website disruptions.
your browser preferences, you may be able to choose to accept all cookies, to be notified when a
cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Websites
may not work properly in your case.
8. INFORMATION RELATED TO DATA COLLECTED
THROUGH THE FIDDLETUTOR
For certain services, we collect information under the direction of our clients (e.g., an entity that
subscribes to the Services for use by the entity’s personnel). In this respect, we act as a data
processor under applicable laws. We will retain and use this personal information as necessary to
comply with our legal obligations, resolve disputes, and fulfil our obligations under those
agreements with the data controllers.
9. DATA SECURITY
Access by you to your account is available through a password and/or unique user name selected by
you. This password is encrypted. We recommend that you do not divulge your password to anyone,
that you change your password often using a combination of letters and numbers, and that you
ensure you use a secure web browser. We cannot be held accountable for activity that results from
your own neglect to safeguard the secrecy of your password and username. If you share a computer
with anyone, you should always log out of your account after you are finished, in order to prevent
access to your information from subsequent users of that computer.
Please notify us as soon as possible if your username or password is compromised at
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to
be 100% secure. As a result, while we strive to protect your Personal Data, you acknowledge that:
(a) there are security and privacy limitations of the Internet which are beyond our control; (b) the
security, integrity and privacy of any and all information and data exchanged between you and us
through this Website cannot be guaranteed and we shall have no liability to you or any third party
for loss, misuse, disclosure or alteration of such information; and (c) any such information and data
may be viewed or tampered with in transit by a third party.
In the unlikely event that we believe that the security of your Personal Data in our control may have
been compromised, we will try to notify you. To the extent we have your e-mail address, we may
notify you by e-mail and you consent to our use of email as a means of such notification. If you
prefer for us to use another method to notify you in this situation, please email us at
email@example.com with the alternative contact information you wish to be used.
10. COOKIES AND OTHER TECHNOLOGIES
11. MOBILE ANALYTICS
We use mobile analytics software to allow us to better understand the functionality of our mobile
software on your phone. This software may record information such as how often you use the App,
the events that occur within the App, aggregated usage, performance data, and where the App was
downloaded from. We do not link the information we store within the analytics software to any
Personal Data you submit within the App.
12. DIRECT MARKETING
We currently do not share personal data with third parties for their direct marketing purposes
without your permission.
is identified at the top of the page. You are responsible for ensuring we have an up-to-date active
and deliverable email address for you, and for periodically visiting our Websites and this Privacy
Policy to check for any changes.
Your continued use of the Services after such modifications will constitute your agreement to the
14. HOW DO YOU CONTACT US WITH QUESTIONS?
If you have questions or complaints regarding this Policy, you can reach us by email at
the best possible experience. Cookies also help us keep your account safe. By continuing to visit or
describe in this policy.
What is a cookie?
A cookie is a small file placed onto your device that enables Fiddletutor features and functionality.
For example, cookies enable us to identify your device, secure your access to Fiddletutor and our
sites generally, and even help us know if someone attempts to access your account from a different
device. Cookies also enable you to track lessons.
What are clear gifs?
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to
track the online movements of Web users. In contrast to cookies, which are stored on a user’s
computer hard drive, clear gifs are embedded on Web pages.
What is a Flash cookie?
Local shared objects, also known as “Flash cookies”, are similar in function to browser cookies in
that they store some information about you or your activities on our Websites. We use Flash cookies
in certain situations where we use Flash to provide some content such as video clips or animation.
The options within your browser may not prevent the setting of Flash cookies.
When does FiddleTutor place cookies?
receive cookies from us. We also place cookies in your browser when you visit non- Fiddletutor
sites that host our content.
What types of cookies does Fiddletutor use?
We use two types: persistent cookies and session cookies. A persistent cookie helps us recognise
you as an existing user, so it’s easier to return to Fiddletutor or interact with our Services without
signing in again. After you sign in, a persistent cookie stays in your browser and will be read by
Fiddletutor when you return to one of our Websites or a partner site that uses our Services. Session
cookies only last for as long as the session (usually the current visit to a website or a browser
What are cookies used for?
Cookies can be used to recognise you when you visit Fiddletutor, remember your preferences, and
give you a personalised experience that’s in line with your settings. Cookies also make your
interactions with Fiddletutor faster and more secure. Additionally, cookies allow us to bring you
advertising both on and off the Fiddletutor sites and bring customised features to you.
What is Do Not Track (DNT)?
DNT is a concept that has been promoted by regulatory agencies, such as the U.S. Federal Trade
Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing
Internet users to control the tracking of their online activities across websites by using browser
settings. The World Wide Web Consortium (W3C) has been working with industry groups, Internet
browsers, technology companies, and regulators to develop a DNT technology standard. While
some progress has been made, it has been slow and no standard has been adopted to this date. As
such, FiddleTutor does not generally respond to “do not track” signals.
How are cookies used for advertising purposes?
Cookies and other ad technology such as beacons, pixels, and tags help us serve relevant ads to you
more effectively. They also help us provide aggregated auditing, research, and reporting for
advertisers, understand and improve our service, and know when content has been shown to you.
Note: Because your web browser may request advertisements and beacons directly from third-party
ad network servers, these networks can view, edit, or set third party cookies, just as if you had
requested a web page from their site. Ads served by Fiddletutor may also set third party cookies.
If you are logged in on Fiddletutor or browsing a third party partner site of Fiddletutor and one of
our cookies on your device identifies you, your usage (such as your browsing behaviour) and log
data (such as your IP address) will be associated by us with your account. We also use aggregate
data from third parties and Fiddletutor activity.
If you are a Fiddletutor member but logged out of your account on a browser, Fiddletutor may still
continue to log your interaction with our services on that browser in order to generate usage
analytics for our services, which analytics we may share in aggregate form with our advertising
Unless you clear these cookies from your browser, we may use this information to:
• provide more relevant, interest-based advertising
• provide aggregate reports of ads activity to advertisers and websites hosting the ads
• help website and app owners understand how visitors engage with their sites or apps
• detect and defend against fraud and other risks to protect users and partners
• improve our Services and other products
We do not provide any personal information that we collect to advertisers unless you have given us
permission to do so.
What third-party cookies does Fiddletutor use?
Please note that the names of cookies, pixels and other technologies may change over time. The use
of cookies by our partners, affiliates, service providers, and other third parties is not covered by our
Most browsers allow you to control cookies through their settings preferences. However, if you
limit the ability of websites to set cookies, you may worsen your overall user experience, since it
will no longer be personalised to you. It may also stop you from saving customised settings like
What to do if you don’t want cookies to be set or want them to
If you do not want to receive cookies, you can also change your browser settings on your computer
or other device you’re using to access our services. If you use Fiddletutor without changing your
browser settings, we’ll assume that you’re happy to receive all cookies on Fiddletutor Website.
Most browsers also provide functionality that lets you review and erase cookies, including
Fiddletutor cookies. Please note that the Fiddletutor site will not work properly without cookies.
To find out more about cookies, including how to see what cookies have been set and how to
manage and delete them, visit wikipedia.org, www.allaboutcookies.org, or www.aboutcookies.org.
You may exercise control over the use of certain advertising-related cookies by using the Digital
Advertising Alliance’s AdChoices program website.
Other helpful resources
• European Interactive Digital Advertising Alliance (EU)
• Internet Advertising Bureau (US)
• Internet Advertising Bureau (EU)
Browser manufacturers provide help pages relating to cookie management in their products. Please
see below for more information.
• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari (Desktop)
• Safari (Mobile)
• Android Browser
• Opera Mobile
For other browsers, please consult the documentation that your browser manufacturer provides.